At Lorenz Supply Co., customer satisfaction is a top priority. We stand behind the quality of our products and are committed to making your experience as smooth and efficient as possible. If you are not completely satisfied with your purchase, you are able to make a return. 

Once we receive and inspect your returned item(s), we will process your refund or exchange as quickly as possible—typically within 7–10 business days. Refunds will be issued to the original method of payment unless otherwise arranged. If a restocking fee applies, it will be deducted from the total refund amount.

If you believe you received the wrong item or a damaged product, please contact us immediately. We may request photos of the product and packaging to better assist in resolving the issue.

We value your business and aim to make every order right. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team. We’re here to help.

Lorenz Supply Co.
113 S 21st St, Mattoon, IL 61938
217-234-3677
lorenzco@lorenzsupply.com